Last updated: 5th May 2024
At Clevermail, we're redefining the email experience with our unique edge: we craft full emails that are bespoke to your business and contextually in sync with the conversation.
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Understanding Clevermail's Operation
Clevermail's innovation lies in its ability to read through the email thread and utilize your specific business information to generate a response that’s not just accurate, but also uniquely yours. We prioritize privacy and only process the necessary text, without storing the content of received emails.
What Personal Data we collect
Personal Info: Gmail Name, and Gmail email address.
Email Content Storage: read access to your gmail inbox.
AI Responses: Any email responses generated by Clevermail application
AI Customization: Any information entered in the “AI customizations” or during the onboarding of Clevermail.
How to we collect this data
Personal Info: Gmail Name, and Gmail email address is collected once you register or sign in.
Email Content Storage: We have only read access to your emails and are given this permission when you sign into our application.
AI Responses: Once AI responses are generated, they are stored in our database.
AI Customization: any information you have entered manually to give Clevermail more context about your use case.
Why do we collect this data
Personal Info: To be able to identify you and your account.
Email Content Storage: We use your previous emails to revise for tone and also update information about your business in which we can use for new email responses.
AI Customization: Data provided in terms of business context or personal information stored and used to enhance your email experience.
AI Responses: By storing AI responses, we continually refine Clevermail's performance, ensuring the assistance you receive is top-notch.
All data collected by you or through your google account is encrypted at rest and at transit, is not accessible to anyone without the necessary and required access rights, is not read by any humans, and is not sold or distributed to third parties.
Third Parties
These are the third party platforms used to store your information.
RudderStack: We are using rudderstack to aggregate data across our platforms.
Stripe: we are using stripe payment integration to collect current and future payments of our users.
Amplitude: Currently we are using the third party application Amplitude to store user interactions and their frequency with our application. This data is used to improve your user experience and provide us with overall analytics.
These are the third party platforms that will use some of your information to generate AI responses.
OpenAI: Currently used to generate replies/email summaries. These features are available and visible to the user on Clevermail’s extensions user interface.
HuggingFace Chat: Currently used to generate replies/email summaries. These features are available and visible to the user on Clevermail’s extensions user interface.
How Long We Store Your Information
We store your information to provide you with our services, to comply with legal obligations, and to improve our services. Any information collected is kept only as long as necessary for the purposes outlined in this policy or as required by applicable law.
Privacy-First Communication
Clevermail communicates via SSL, creating a secure passage from your browser to OpenAI's API and back, ensuring the highest confidentiality standards. We also encrypt all data at rest ensuring that your data is always safe.
Your Data, Your Control
We're not in the business of selling data. The only third party we engage with is Stripe, our trusted payment processor, to handle your subscription with the utmost security and confidentiality.
Your Rights under the GDPR
For individuals within the EU, the GDPR grants specific rights regarding personal data:
Right to Access: You can request details of your personal data that we hold.
Right to Rectification: If your personal data is incorrect or incomplete, you have the right to have it corrected.
Right to Erasure: You can request the deletion of your data, commonly referred to as the 'right to be forgotten'.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to receive the personal data that you have provided to us, in a structured, commonly used, and machine-readable format, and the right to transmit that data to another controller without hindrance from us.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes. To exercise these rights, please contact our Data Protection Officer at support@clevermail.com.
Links to Other Websites
Our Service may include links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Changes to this Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Any changes will be prominently posted on our Service, and we will update the "Last updated" date at the top of this Privacy Policy. We will also notify you of any significant changes through the email address you have provided us.
Security
We value the security of your data. Clevermail implements robust administrative, technical, and physical safeguards designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data transmitted, stored or otherwise processed. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure; therefore, we cannot guarantee its absolute security.
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